Returns and refunds

TODO (owner): this is placeholder wording. Have it checked before the shop takes real orders.

Printed-to-order cases

Every case is printed for the order it belongs to. Under the Consumer Contracts Regulations 2013, the usual 14-day right to cancel an online purchase does not apply to goods made to the buyer's specification, so we can't accept a return because you have changed your mind.

If something is wrong

Your rights under the Consumer Rights Act 2015 are not affected. If a case arrives damaged, misprinted, or is not the cover you ordered, contact us with your order number and a photo and we will replace it or refund you.

TODO (owner): state how long buyers have to report a problem and who pays return postage for faulty items.

Cancelling before printing

TODO (owner): decide whether an order can be cancelled before it is printed, and how.